Answers to questions

How to get to the ship?

The ship is moored in the port. To the port 3 minutes on foot from the cottage “Lodja” (there is a reception in it) along the main street.

How many days can I buy tickets for the ship?

You can book tickets in advance, you can buy a ticket before sailing the ship.

Is there a cafe on the boat?

There is no cafe on the boat. But you can order breakfast or lunch at our restaurant “Pomeranian Beach”.

Can I buy souvenirs on the boat?

It is better to do this in souvenir shops in Port Kem

Is there a mobile connection and Wi-Fi on the boat?

In the sea, mobile communications are very unstable. WI-FI on the boat is missing.

What should I take on the journey by sea?

The best option would be to take pills for motion sickness with you to avoid the inconvenience of motion sickness. And also we recommend that you take warm clothes and a raincoat, if you plan to spend time on the road on the open decks of our motor ships.

Are there any discounts?

Not.

What if we are late for the ship?

Landing on the ship is carried out 30 minutes before its departure. We strongly recommend that you calculate the time so as not to be late. In case you are still late for the ship, you can go to the destination you need by following the ship, but only if there are free places.

What documents are needed to purchase a ticket for the ship?

Civil passport for adults and birth certificate for children.

Can I cancel my booking of tickets for the ship?

Yes it is possible.

How can I get to Rabocheostrovsk?

If you travel by car, then Rabocheostrovsk is located 27 km from the federal highway “St. Petersburg - Cola” M18, turning onto Kem. If you prefer the railway, then to Rabocheostrovsk 12 km from the railway station Kem station of the Oktyabrskaya railway, 20 minutes by public bus on route No. 1 (terminus - "Port")

What is the fastest way to get from the settlement to Solovki?

From the village of Rabocheostrovsk. The path of PortKem-Solovki takes only 2 hours.

Where can you spend the night near the port?

You can use our accommodation services. This is the best option, since from our cottages to the Port 3 minutes on foot. We offer six cottages of different levels of comfort to accommodate guests

Are travel for people with reduced mobility possible?

Special devices and mechanisms are not provided. But you surely will help the crew of the ship to get on board without any problems.

Which ship schedule best matches the arrival of the train?

The schedule of our motor ships Vasily Kosyakov and Metel is fully consistent with the arrival / departure of railway trains.

When are the excursions organized?

Group tours are held from June to September.

How does the group get to the islands?

Depending on the composition, the group is delivered to the island by boat, boat or ship.

What to take with you?

We advise you to bring your passport, rain coat, headgear for the weather, repellents, sunglasses, cash and water.

How to dress?

The weather on the White Sea is very changeable. We recommend wearing warm waterproof clothes and comfortable shoes

Is there a mobile connection at the venue?

Yes,“ Megaphone ”and“ MTS ”. In some places the connection may be unstable

What are the "pitfalls" can be in independent excursions?

Accompanying on excursions of this direction is very important. This is connected not only with ensuring physical security, but also for a more complete immersion in the history of the place

Can I book an individual excursion at a convenient time for me?

Yes, this service is possible with prior approval from the manager.

Can I first discuss the details of the selected excursion with the manager before booking?

You can contact us in any way convenient for you, including by phone .......... Or by mail ... .. The manager will answer all your questions in detail

What age is the excursion meant for children?

Recommends that you pay attention to the mark on the complexity of the route, as well as to assess the endurance and mode of your child. Children from 8 years old will cope with most excursions on an equal basis with adults.

How do I know that the weather will not take me because of the bad weather?

We will contact you at the telephone number specified in the application and discuss the transfer of the excursion or its replacement,

Is there a hairdryer in the room?

There are hair dryers in all the rooms of the Lodja cottage (9 cottages) and in the suites of the Karbas cottage (8 cottages)

Are there mosquito nets on the windows?

Mosquito nets are in all rooms of the Lodya (9 cottage), Karbas (8 cottage), Koch (5 cottage) and Soima (3 cottage) cottages

What is the difference between cottages from each other?

The main difference is in the arrangement of amenities: in the rooms or on the floor. In the “Economy” category cottages there is a rather simple decoration and interior, the amenities are on the floor, but the democratic price for the rooms will please you.

What rooms are the best view from?

The best view from the windows of the suite room of the cottage “Lodya” (9 cottage). But any of our cottages offers guests cozy outdoor terraces with furniture for relaxing, and five minutes from the cottages you can enjoy the White Sea panoramas, the port, the scenery for the film “The Island” by Pavel Lungin, admire the ebb and flow.

Will it be comfortable sleeping in the white nights if I am used to sleeping in the dark?

For the comfort of our guests, windows can be closed with curtains that do not let in daylight. But, considering that white nights in Port Kem are real white nights, we suggest not to miss this amazing natural phenomenon and to visit our night tour “It’s time for white nights”, which starts at 23 o'clock every evening during the season of white nights.

Why can't I check into the room in the morning?

According to the Decree of the Government of the Russian Federation of October 9, 2015 N 1085 "On Approval of the Rules for the Provision of Hotel Services in the Russian Federation", check in (the time before which it cannot be settled) is set at our hotel - 2:00 pm release the number) - 12 hours. Between them - a gap of 2-3 hours - the staff needs to prepare the room for the population. Be careful: the reception of our hotel does not work from 3 am to 6 am. This time is necessary for personnel to transfer shifts.

Are there any discounts?

Discounts are available for group check-in.

What can I take with me from the hotel as a memento of the holidays?

You can take toiletries with you (soap, shampoo, shower gel). You can also buy souvenirs in our company gift shop.

Where is the place where you can eat?

The wonderful restaurant “Pomeranian Beach”, located on the territory of the hotel, will satisfy the most sophisticated tastes of our guests. To your delight, the Pomor menu, fish delicacies from the White Sea, vegetarian and children's menu. If, however, you prefer a quick bite, then you can buy the necessary products in a small roadside shop ”Pomochka”, a 2-minute walk from the hotel.

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Answers to questions

We tried to answer the most popular questions on tourism in the north of Karelia